Faced with the big fish eat the community, some small and medium enterprises to take advantage of the call center system www.hollycrm.com survive in the fierce competition? Here's a simple example, there are two main categories of e-commerce business clothing business. We call it an A, while the other companies we call B. Compared to the same category of the two companies are the early start. The chosen way to promote similar. Two enterprises to promote the strength that can be considered comparable. Of course, with the purchase of more and more customers. Must take a lot of sales calls every day, or is about logistics, either with regard to color, drain fat and other issues. B both overwhelmed every day. Certainly will cause some customer dissatisfaction, and give negative feedback. However, with the increase in after-sale problems, Party soon found their own problems, if you do not pay attention to after-sales management, sell more of your product is just the beginning of time, more and more negative feedback if your product to the back There was no way in selling out. So Party began an orderly, regular management service this started and spent a sum of money used to build their own call center system dedicated to service. The Party also greatly enhance sales for their complacency. Anyway, thinking about increasing sales, why care about that little negative feedback, as long as they spend more money on another promotion on the line. Over time, sales of Party still kept rising, of course, is also getting better and better after-sales service to customers most satisfied with the service attitude to solve any problem customers. And through the call center software, so that every customer has a problem and the corresponding track record. Party makes constantly improving their products and their services. However, blindly throw money Party promotion, sell products regardless of sale, obvious, dissatisfied customers, more and more credibility shop getting lower and lower. Of course, also will be less traffic up more. The same start, but it is a different outcome. I think B is now scheduled regret, a small mistake makes you defeat the fierce competition. 

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