Now that the rise of the call center system in the enterprise market, more and more companies began to use the call center system to establish their own customer service team. But generally understanding the call center business is built or purchased a call center system, the actual business how to choose the way of self or hire a call center model? The so-called self is required to purchase hardware and software or the need for enterprises to open business www.hollycrm.com do custom development. Renting is the enterprise in the form of hosting, no need to purchase hardware and software basic conditions, just staffing, space, computers and other rental agents according to how much money each month. First of all: companies want to do business according to its own considerations, if it is relatively large and there are special requirements of industry, government, finance, etc., is certainly the preferred self. If only some simple needs, but there are no special requirements can be considered forms of hire call center system. Second is to use often, if only in the short term use, or just getting started with just applicable period of time, it is certainly a rental is the best choice. Then is the functional problems, companies must first know their specific needs and see if the existing lease-type model to meet, if not satisfy, you have to select the type of self-built custom development accordingly. The last problem is the cost, which is the core business to consider the issue, hiring call center system according to a monthly fee for each seat, and self type generally require the purchase of software, hardware, or require custom development, so the self-type price than To hire a lot more expensive, but also self-type development cycle is relatively long. Enterprises in the selection of call center needs to do careful consideration, to choose their own call center solutions, is the key to winning in the fierce competition.