In recent years, the rapid growth of the domestic economy and promote rapid national policy, the call center market www.hollycrm.com also ushered in the peak period of development in recent years, the history, the scale of investment is also expanding rapidly. According to statistics, as of the end of 2013 the domestic call center market to invest 900 billion yuan. 14 year-end is expected to reach more than 100 billion yuan, the seat will exceed one million. Faced with such rapid development of the call center market, companies began to quickly find their business opportunities, which have invested, started by a call center platform as an important hub in contact with customers. Thus companies starting to focus on more immediate than the long-term interests. Through the call center system to effectively manage customer service, and strive to improve their quality of service, and quickly discover which opportunities to obtain greater benefits. So now look at the various sectors, whether government, finance, oil, or e-commerce, telecommunications, China Unicom and so began to build their own business call center system. With the rapid economic development, business competition intensified, stalled will soon be replaced by any of its other businesses, seize the time to upgrade their only real wise.